What is the idea behind a “tailor-made travel program” proposed by TravelTailors?
All TravelTailors programs are prepared for those who are passionate about traveling and love to discover new cultures, foods, smells, sounds… at their own pace.
TravelTailors understood that lots of travelers wanted make their dream trips in one way that was not offer in Portugal.
For this reason, TravelTailors offer tailor-made travels to satisfy the needs of travelers that look for a personalized itinerary and a permanent monitoring service, since the elaboration of the proposal until the final of the trip. To this travelers, TravelTailors guarantee comfort, knowledge and security.
To know more, read
Why should I travel with TravelTailors and not with another agency?
TravelTailors is the first specialized tailor-made travel agency in Portugal.
In TravelTailors, we really love people and really love travel, we work with professionalism and we have higher standards. We respect the tastes, preferences and constraints of each traveller. We work to overcome the expectations. And we are always available to talk, help and solve the problems. That’s our differentiation.
If you are traveller and look for tailor-made travels, we are the Portuguese agency most experienced in this service. We organize tailor-made travels since 2010 and we are members of APAVT Direction – “Associação Portuguesa das Agências de Viagem e Turismo”.
TravelTailors’s team is constituted by travel agents that are travellers for a long date, they know personally lots of destinies and had organized more than 2.000 trips, with a 95% higher tax of satisfaction.
TravelTailors establish a personal relation with each costumer e rules by Good Practice, Sustainability, Dedication, Reliability, Empathy, Positive Communication, Coherence and Gratitude values.
If you identify with this features, TravelTailors is your tailor-made travel agency.
Our costumers speak for us! Because of our differentiation, more than 97% of our costumers came recommended by other clients. You can see here various
How can I know if is safe travel with TravelTailors?
TravelTailors is managed by a savvy team (see, please, the point “Why should I travel with TravelTailors and not with another agency?), who is ruled by professional and ethical restrict values and count with the support of the best local partners in the destiny.
We are a travel agency with head office in Lisbon, Portugal, that you can visit and, how can you see by our news , we really exist.
Your safety is vital for us and, any dough about your trip brings you risks by climate reasons, health, infrastructures, political or another ones, we prefer tell you and ask for an more safe choice.
Your physical safety is even guarantee by financial solidity by our company. We don’t have debts to the state, to banks neither providers, we pay always to our partners before our clients travelling and we have, therefore, an impeccable reputation needed to secure that you will have the best support in the local that you go.
TravelTailors responsibility as travel agency organizing the constants trips by their programs and emergent assumed obligations is guarantee by a civil responsibility insurance in the company of insurances Fidelidade Mundial, in the amount of 75.000 euros e by Fundo de Garantia de Viagens e Turismo foreseen in the legal terms of legislation in force (according to the points 3 and 5 of our General Terms and Conditions).
To your additional safety, we inform that TravelTailors is APAVT’s Direction Member – “Associação Portuguesa das Agências de Viagens e Turismo – and adherent to the “Provedor do Cliente das Agências de Viagem e Turismo” (according to point 17 of our General Terms and Conditions).
“Provedor do Cliente das Agências de Viagens e Turismo” is an independent institution of APAVT, who have as principal function the defense and promotion of rights and legitimate interests of consumers about travel agencies services and associated tourism.
Provedor and their jurist’s team have an extensive experience in the resolutions consumption conflicts and, in particular, in those that refer specifically to questions related to travels and tourism. The “Provedor das Agências de Viagens e Turismo” decisions are foundation, when it’s need, to the actuation of “Fundo de Garantia de Viagens e Turismo”, allowed costumers to be indemnified of eventual damages resulting by defaults. You can consult “Provedor do Cliente das Agências de Viagens e Turismo”
TravelTailors organize trips with envoirmental and social sustainability?
TravelTailors has sustainability as a value: we prefer local partners who looks to respect and benefit the local communities through educational, envoirmental and cultural initiatives. In some cases, your money will contribute directly to this initiatives. We also have the preoccupation to minimize envoirmental and social impact in all of our personal and professional activities.
I’m undecided on which travel program to book. How can I make the right decision?
To have our personalized counseling, call us (+351 21 757 8670), write to us (firstname.lastname@example.org), or plan a skype meeting traveltailors.
We know Portugal (and much more of the world), therefore with your interests and budget in mind, we will plan your next dream vacation.
If you prefer, you can also fill out
Where can I find information about travel programs organized by TravelTailors?
Do you like one of the TravelTailors travel programs, but would like to change a few things? It’s possible!
We are fully available to adapt our suggestions to your tastes, time and budget, since we consider that this is your dream vacation. It is for this reason that we are TravelTailors.
You may want to shorten or lengthen a stay, cut activities or visits in which you have no interest, add others that are not included, request specific hotels… TravelTailors will “tailor” your travel program.
If you prefer, you can fill out this form .
Can I start my trip from any Portuguese or European city?
Yes. Please provide this indication prior to issuing flight tickets, so that we can check schedules that fit your program and confirm all of the prices.
What kind of accommodation will I stay in if travelling with TravelTailors?
What you prefer and request. Please note that for your comfort and safety, we only work with equivalent hotels of 3* or higher, by Western standards. If your itinerary includes a camping/glamping experience, we only work with specific service providers that ensure that quality we request for our clients.
We recommend boutique accommodations with fewer rooms, more authenticity and refinement. We suggest, when possible, accommodations that are environmentally sustainable.
Why do the TravelTailors programs found on the website not always make specific reference to the hotels that will be used?
All of TravelTailors travel programs are prepared specifically for each client, therefore the preferences of the travelers and the availability of the chosen hotels are always evaluated case by case.
In any case, you will never be obliged to stay in a hotel that was not approved by you explicitly, except in circumstances of greater force in the specific location (such natural catastrophes or conflicts). In these circumstances, TravelTailors and local partners will be completely available to find the best possible alternatives.
Will I have someone waiting for me and when I arrive?
Yes. TravelTailors guarantees permanent monitoring service, from the elaboration of the proposal until the end of the trip. The only exception is if you do not request a transfer service or guide in a specific city, however if arriving in Portugal for a complete travel program with TravelTailors, we will meet you at the airport to deliver your travel documents and explain any important detail.
What type of guide can I expect to find?
Generally, our travel programs will have tours that are done by professional local guides, we work with the best. These guides are knowledgeable about the region and the culture, they are competent and trustworthy. If the guide is also a driver, we ensure that he/she obliges with all legal requirements. Your safety is our main priority.
Will the guide speak my language?
In Portugal we work with English speaking guides, however we can also provide the native language of our clients, it is a matter of checking if any supplement will be added for a specific language.
If any problem should occur during the trip, organized by TravelTailors, who should I contact?
Your travel booklet which will be delivered to you before departure by email, and a hardcopy upon arrival in Portugal, contains the emergency phone numbers of TravelTailors, you can use these at any time, as well as our local partner, the insurance and accommodation contacts are all provided.
In my trip I would like to visit other countries in addition to Portugal. Can I still count on you?
Yes, of course. The travel program is prepared based on our knowledge of all destinations, and always with reliable local partners. You can count on us, to prepare your trip with comfort, knowledge and security. Moreover, nothing gives us more pleasure than to plan travel programs (apart from doing them, of course!).
2. Reservations, documentation and payment
How far in advance should I plan a travel program with TravelTailors?
It is always convenient to plan your trips well in advance in order to avoid disappointment due to lack of availability of flights or hotels, and in order to be able to find flights with the lowest prices. We recommend you start planning at least three to four months before the departure date.
How can I reserve a travel program with TravelTailors?
You can contact us by telephone (+351 21 757 8670) or e-mail (email@example.com). Please check our indication about the next steps *.
In order to confirm a reservation we require payment of all flights (a rate of 50Euros per booking applies) and 25% of the land arrangements. The remainder amount due must be paid 30 prior to the departure date, unless specifically indicated otherwise. Different conditions may apply in some specific programs, promotions or festive seasons, by imposition of service providers. We advise you to consult our General Conditions: http://www.travel-tailors.com/condicoes-gerais.
* To prepare your trip, we'll ask you your personal data, contacts and information on the travel program you want . If you prefer you can fill out
My family and / or friends can not accompany me on this trip. Can I travel alone?
Of course you can, if that is your preference! Many of our customers have traveled alone, and in Portugal this is perfectly safe.
What are the payment means at my disposal in TravelTailors?
You can pay for your trip using the following payment methods:
b)Credit Card VISA or MASTERCARD (subject to a 2% surcharge)
c)Paypal (subject to a 6% surcharge)
d)Amex (subject to a 3% surcharge)
We advise you to consult our Terms and Conditions .
When will I receive my travel documents from TravelTailors and what does it include?
After the reservation is confirmed and fully paid, we will provide your travel documents as previously planned with you, about two weeks before your trip. The documentation includes a booklet with practical information, detailed route description, all contacts the necessary vouchers and a " cheat sheet " of exchange rates, if applicable.
How long will I have to pay my trip?
Your reservation will be valid only upon payment of all flights (a fee of 50Euros will apply, per booking) and 25% of the land land arrangements.
The remainder amount must be paid 30 days prior to the arrival date, unless specifically indicated otherwise. If a reservation is made within 30 days of arrival date, the travel program must be paid in full in order to be confirmed.
Different conditions may apply in some specific programs, promotions or festive seasons , by imposition of service providers .
If after booking the trip and payment of the deposit, decide to cancel the trip, what implications are there?
What Travel Insurance can I purchase with TravelTailors?
Please see point " 20.6 Insurance" in our General Conditions and insurance options available on our website.
You can find more information here.
3. Legal Documentation to travel
What documentation do I need to travel in the European Union?
Non-european travelers, to visit a European country need a passport and possibly a visa that should be required in the consulate or embassy of the country that you want to visit.
You can find more information
I will travel with minors. What additional documentation is required?
When minors are accompanied by parents, it is always necessary to be in possession of legal identification documents.
When minors are traveling unaccompanied by whoever has parental authority, it is required to present an authorization for this purpose. This authorization shall be written, dated and signed by the person exercising parental authority, and legally certified.
I intend to drive while traveling. Is my driving licenses sufficient? Do I need driving experience?
If you want to drive in Portugal, make sure your driver’s license is valid and is recognized by the country you are visiting.
Inquire about local law (if necessary, consult us) and scrupulously comply with the country's Road Regulations.
For some countries, you may need to apply for an International Driving License. You should also take your national driver’s license. If you rent a car, some rent-a-car companies may require the credit card used to make the reservation. It is also necessary to have a credit card in the drivers name in order for the rental company to block the deductible fee that is charged should something happen with the car. The rent-a -car companies typically require that the driver has a full and valid driving license for at least 1 year.
My nationality is not Portuguese. How should I proceed?
If you’re not Portuguese, you should consult your embassy or consulate in order to identify what are the entry requirements in the country to which you want to travel. You should inform TravelTailors about your nationality when booking. For more information, you can also contact the Foreigners and Borders Bureau by phone +351 21 7115000 or visit their website.
What is the best time to travel to Portugal?
The weather in Portugal is mild all year round, so it is always a great time to visit! There are, however, the best times of the year to enjoy the sun and have less chance of rain.
Please check this post for more detailed information.
5. Health and safety
What vaccines should I have?
If you want travel to Portugal you don’t need to be worried about vaccines as Portugal is a country with great health conditions and it is not necessary to take vaccines to prevent any disease. You can read more about health conditions in Portugal
If I get sick during the trip, what should I do?
First, you should activate your travel insurance before incurring in any expenses (please see this statement on the travel documents that we will provide) . If you are in doubt, please contact us.
If you are and EU citizen, traveling in Europe, the European Card of Health ensures you healthcare and hospitalization anywhere in the European Union, Iceland, Liechtenstein and Switzerland. You must request this card in your country prior to traveling, and keep in mind that it is only valid for one year, therefore must be renewed.
Outside the European Union and particularly in developing countries, if you feel bad, we advise you to ask our local partner and / or the hotel for a trusted health professional. Contact the insurance company first thing.
I’m pregnant; can I travel by plane?
We advise you talk to your obstetrician prior to planning any travel program.
Most airlines do not impose any restrictions up to 28 weeks of pregnancy. From that period , some companies require a medical certificate attesting that the pregnancy does not prevent you from traveling by plane and in more complicated cases (such as high-risk pregnancies over 36 weeks, twins; risk of miscarriage or recent miscarriage… ) it may even be necessary to have prior authorization from a higher party.
During the trip , how can I avoid stress and jet lag?
When traveling long distances, the human body takes some time (usually three days) to adjust to the new time zone .
Jet lag is a result of air travel to destinations with a travel over three hours. It is due to the fact that many of the functions of the human body (such as temperature, heart rate and physiological requirements) are regulated by internal cycles of 24 hours.
Some symptoms are fatigue, disorientation, insomnia, anxiety, lack of concentration and loss of appetite, among others.
How to minimize these effects?
• Start getting used to the time zone of your destination, like eating and sleeping according to that time;
• Rest well before the trip;
• For very long flights we advise you to make a stopover during the trip;
• Drink plenty of water (this should start a few days before traveling, with a minimum of 2L per day) and avoid alcohol;
• On the plane, use light clothing, mask and earplugs to sleep better.
I will do scuba diving during my trip; what kind of cares should I have?
Scuba diving is an activity with some risks, even when performed by those authorized to do so and in excellent health. Among the most common problems, we can mention the sudden decompression that occurs when basic precautions are not taken by divers.
Thus, after any diving experience it is necessary to remain a period of at least 24 hours at sea level. You can not fly immediately after diving do to decompression. So, remember : you can fly and dive, but never dive and fly, on the same day!
Another important factor to take into account when you are diving is the equipment ! This should be suitable for you and for the type of diving that you will do; It should be in good conditions, so that it is provided with increased security.
How do I know if it is safe to travel to Portugal?
You don’t need to worry about security in Portugal, it’s a very safe country, at the moment considered 5th on the list of safest countries in the world.
For more information about the security in different countries you can always see
On the TravelTailors travel programs why are the international flight rates not included?
The price of flights is very variable depending on the rates available at the time of booking, time of year and available ticket class, therefore the information we give is more transparent.
Additionally, there are travelers who prefer to opt for more economic flight solutions, while others prefer direct flights when available or only use certain companies and are willing to pay a more expensive flight.
In each program, you will find information on the indicative value of the flights. When you want to book, we'll specify the precise value of flights available, with respective schedules, and airlines.
To get the best airfare and schedules, we advise that you book your flights as soon as possible. We recommend at least three to four months before departure, especially if it is high season (in Portugal or in the destination country).
What can I take in my hand luggage?
Passengers should keep in mind the current security rules for hand luggage, including the prohibition of carrying any material considered dangerous (including pocket knives, nail files and nail clippers!). As well as limiting the transport of liquids (such as other perfume creams, deodorant, toothpaste , gel ...) to 100 ml containers properly packed in a transparent bag of 20 cm x 20 cm ( ex .: freezing bag ), which can be opened and closed, and accommodating maximum of 1 liter. Please check luggage weight limits with the carrier.
7. Gift cards and wedding lists
I would like to offer a gift card that can be converted into your services. Is it possible?
There are two types of gift card:
a) The gift card has a set value, giving maximum freedom to choose the service. It is valid for one year after purchase. For example: you can offer a voucher worth 100 euros.
b) The gift card has a predefined service. The gift card mentions the service and validity always subject to availability. Availability will be confirmed when we are contacted for booking. For example: you can offer a stay at any Pousada de Portugal .
In all cases, gift card payment is made at the time of purchase and not when the service is used .
Can we can create a wedding gift list for our honey moon?
Of course you can!
In Portugal your honey moon will be awesome. You can go from north to south and enjoy this beautiful country with wonderful and interesting locations to visit and know more about our history. Or even enjoy some days on beach. From the interior to the coast you will discover extraordinary and beautiful places. We will provide all of the necessary information you need to send to your guests and they can contact us directly.